Frequently Asked Questions
Find answers to common questions about our pro audio gear
Do your speakers come with a manufacturer warranty?
Yes, all Gemini Sound products include a one-year limited warranty covering defects in materials and workmanship.
Are your DJ controllers compatible with Serato or Virtual DJ?
Most of our controllers are plug-and-play compatible with Virtual DJ and include MIDI mapping capabilities for other major software platforms.
Can I connect these speakers wirelessly?
Many of our active speakers and PA systems feature Bluetooth TWS (True Wireless Stereo) linking for a seamless wireless audio experience.
How do I update the firmware on my media player?
Firmware updates can be downloaded from our support page and installed via a FAT32 formatted USB drive.
Do you offer replacement parts for older models?
We stock a variety of replacement crossfaders, power adapters, and drivers. Please contact support with your specific model number.
What is the difference between active and passive speakers?
Active speakers have built-in amplifiers and require a power outlet, while passive speakers require an external amplifier to function.